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All Your Shipping Questions Answered

Shipping & Tracking

Once you complete your order, you can expect to receive a shipping confirmation email when your order has been processed in our warehouse. You will receive tracking information about your shipment in the same manner.

If you have any questions, please contact us via email at info@cpapsupplies.com

Shipping Options & Costs

We are pleased to offer our customers FREE standard shipping on every order with no minimum order required!*

  • Same-Day Shipping: If your order is placed by 2:00PM EST Monday-Friday (and does not contain a prescription-required product), your order will be shipped out from our warehouse the same day! If your order is placed after 2:00PM EST, or on a Saturday, Sunday, or holiday, your order will ship the next business day.**
  • 2-Day/Expedited Shipping: We also offer convenient 2-day shipping for only $29.99! Simply select the 2-Day shipping option at checkout for delivery within 2 days. If your order is placed after 2:00PM, it will ship the next business day. Please note: the expedited shipping option is only available Monday-Thursday and on non-holidays to ensure proper delivery of your order. It is not available Saturdays, Sundays, or holidays. 

**Orders that contain a prescription-required product do not allow for the option of same-day or 2-day shipping, due to prescription validation requirements.

Shipping Carriers

CPAPSupplies.com uses a combination of major carriers including FedEx, UPS, DHL and US Postal Service 1st Class and Priority Mail to get the patient/customer order to them in the fastest, most economical way. Our warehouse lead-time is most often 1-2 business days, but please note the order may be delayed if a product is not immediately available. Also, some items may ship separately in certain circumstances.

Please note: we are unable to adjust the shipping carrier for any order that uses Free Shipping/Standard Shipping.

Shipping Restrictions

Please be advised that CPAPsupplies.com can only ship to residential addresses. We are unable to ship to non-residential addresses, which includes freight-forwarding locations, warehouses, business addresses, or PO Boxes. Also, at this time, we can only ship to the continental United States, Alaska, and Hawaii. 

Expedited Shipping

Need an order faster? Contact our Customer Service team via email at info@cpapsupplies.com anytime or by phone at 866-298-6482 during business hours (Monday-Friday 9am-5pm EST) to place a request. If an order needs to be sent 2-Day Air, Overnight, or if there are any other special requests, please contact us for a quote. Due to the variety of item types, sizes and weights, as well as warehouse locations, we request you speak to one of our customer service agents for a customized quote.

Please note: we cannot adjust the shipping method or expedite shipping on orders that have been previously placed.

*Due to carrier regulations, additional rates/fees apply for shipments to Alaska and Hawaii