Prescription Requirements & Guidelines

A prescription is required for the purchase of all CPAP/BiPAP/APAP machines, OSA treatment devices, alternative therapy devices, complete mask systems, and humidifiers.

During checkout, you’ll be given the option to upload a prescription or provide all necessary information for our team to request one on your behalf.

Items that require a prescription are clearly marked on our website. You’ll be asked to acknowledge the requirement before adding a prescription-required item to your cart. A current, valid prescription with the information outlined below can be used to purchase RX-required products.

Multiple purchases can be made using the same prescription up until the expiration date listed by your provider.

• Numeric pressure settings

• Machine type (APAP, BiPAP, CPAP)

• Physician’s name and NPI number

• Physical or certified electronic signature and date of signing

• Customers name and date of birth

• Brief description of prescribed product (i.e. “CPAP Mask” or “APAP”)

• Expiration date

Please note: Machine prescriptions must include numeric pressure settings, as we’re required to program each machine according to doctor-prescribed levels prior to shipment. 

• Physician’s name and NPI number

• Physical or certified electronic signature and date of signing

• Customers name and date of birth

• Brief description of prescribed product (i.e. “CPAP Mask” or “APAP”)

• Expiration date

• Option 1: Upload your prescription during the checkout process

• Option 2: Have your prescription faxed to us at (877) 881-1291

• Option 3: Email your prescription to info@CPAPsupplies.com as a file or a clear, legible image 

You can download our Prescription Order Form, have it filled out, and simply email or fax it in with your doctor's signature.

• The prescribing physician is also the customer
•  The prescription is written by a physician outside of the United States
• The prescription is written for supplies (masks, tubing, etc.) when the order is for a machine
• The prescription is written for someone other than the customer
• The prescription has expired

Your order can be held until a prescription is provided but for no more than 3 weeks (21 days).  If a prescription is not received within that time, your order will be cancelled and a full refund will be issued to the original payment method. 

Our Customer Service Team is available to assist you in obtaining a copy of your prescription.  Please email/call us with any questions you may have regarding your prescription-required order.

CPAPsupplies.com also has a Home Sleep Test you can purchase here. If you’re diagnosed with Sleep Apnea, the prescription you’ll receive from a licensed physician is valid for the purchase of any CPAP/APAP/BiPAP Machines, Complete Mask Systems, and Humidifiers from CPAPsupplies.com.

State Boards of Pharmacy and the FDA require all licensed distributors of CPAP devices to obtain prescriptions for humidifiers, all types of CPAP machines and complete CPAP mask systems, as they are considered Class II Medical Devices. These guidelines require a copy of the prescription be on file prior to shipping your order to any U.S. address.  You may order prior to submitting your prescription, and the order will not ship until we have a prescription on file).

CPAPsupplies.com is solely a cash-pay retailer and does not work with insurance in any capacity.

Regarding insurance and CPAPsupplies.com, please see more details below:

• We do not offer supplies through insurance. We are a fully e-commerce cash-pay online retailer (not an insurance-contracted vendor). Due to this, we also cannot guarantee that you’ll receive reimbursement from your insurance provider for any products/items purchased from CPAPsupplies.com.

• If your decision to purchase from CPAPsupplies.com is dependent on the capability to be reimbursed by your insurance company, please reach out to your insurance company directly prior to placing your order. This is because CPAPsupplies.com does not guarantee reimbursement on any products.

• CPAPsupplies.com does not work with or communicate with insurance companies under any circumstance, including any communication requested on a customers’ behalf.

• To assist you in attempting to obtain reimbursement from insurance, we are able to provide a fully itemized receipt of your purchase. Please note: we are unable to provide any type of insurance billable codes, billing codes, diagnosis codes, or procedure codes in your itemized receipt ; the itemized receipts only show the items purchased and a breakdown of each items’ cost. 

• HSA/FSA payments are permitted and accepted for any items purchased from CPAPsupplies.com. We are able to provide an itemized receipt for all items purchased using HSA/FSA funds upon request. 

You can learn more on our Frequently Asked Questions page.