Which products require a prescription?

A prescription is required for the purchase of all CPAP/BiPAP/APAP machines, OSA treatment devices, alternative therapy devices, fully-assembled and complete mask systems, mask fitpacks and starter sets, and humidifiers.

How do I provide my prescription when purchasing a prescription-required product?

At CPAPsupplies.com, we make it easy to provide us with your prescription!

One of the easiest ways to do so is right at checkout, where multiple options are available to help you provide us with a prescription for your order. 

If providing your prescription during checkout, you have four ways to provide it during "Step 2" of the process.

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• Option 1) Upload a copy of your prescription directly in the form of a PDF file, attachable document, or legible image by clicking "I will provide a copy of my prescription to CPAPsupplies"

• Option 2) Utilize the Doctor Lookup Tool for us to obtain the prescription on your behalf by clicking "I would like to have CPAPsupplies get my prescription for me." Then, you can simply enter your doctor’s name, their contact information, and your date of birth. After placing your order, our team will reach out directly to the doctor's office to obtain your prescription from them.

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• Option 3) Confirm a prescription is already on file, if you’ve provided one at an earlier date or with a previous order by clicking "An RX is already on file with CPAPsupplies for my order"

• Option 4) If you received a prescription after using a Home Sleep Test purchased via CPAPsupplies.com, you can click the last option and we'll find your prescription in our records.

You can also provide your prescription outside of the checkout process. Your additional options are:

• Option 1) Fax the prescription to: (877) 881-1291. This can be done by you or your doctor.
• Option 2) Email your prescription to: info@CPAPsupplies.com attached as a PDF file or as a clear, legible image.

How can I tell on the site that a product needs a prescription?

Items that require a prescription are clearly marked on our website. You’ll be asked to acknowledge the requirement before adding a prescription-required item to your cart in the form of a checkbox directly on the product page. You have to click within the checkbox prior to being able to add a prescription-requred product to your cart.

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Do I need a different prescription for different products?

A current, valid prescription with the information outlined below can be used to purchase prescription-required products. Multiple purchases can be made using the same prescription up until the expiration date, as long as the prescribing provider doesn’t specify quantity limitations.

For a CPAP, BiPAP, APAP, or travel machine, the prescription must include: 

• Numeric pressure settings
• Machine type (APAP, BiPAP, CPAP)
• Physician’s name and NPI number
• Physical signature or certified electronic signature and date of signing
• Customer's name and date of birth
• HCPC code or brief description of prescribed products
• Prescription Expiration date 

Please note: CPAP, APAP, and BiPAP machines cannot be shipped without a prescription that includes numeric pressure settings, as we’re required to program each machine according to doctor-prescribed levels prior to shipment. 

For a CPAP humidifier, fully-assembled/complete mask system, or mask fitpack, the prescription must include: 

• Physician’s name and NPI number
• Physical signature or certified electronic signature and date of signing
• Customer's name and date of birth
• HCPC code or brief description of prescribed product (i.e. “CPAP Mask”]
• Prescription expiration date

For alternative therapy devices or other OSA treatment devices, the prescription must include:

• AHI or severity of diagnosis
• Device type or device name
• Physician’s name and NPI number
• Physical or certified electronic signature and date of signing
• Customer's name and date of birth
• HCPC or brief description of prescribed product
• Prescription expiration date 

• Option 1) Provide your prescription during the checkout process using any of the four options available at Step 2 of checkout. (See details above outlining how to provide your prescription during order checkout.)

• Option 2) Have your doctor complete and sign our Prescription Order Form (linked below), then have your prescription faxed to us at: (877) 881-1291

• Option 3) Have your doctor complete and sign our Prescription Order Form (linked below), then you can email a copy of it to: info@CPAPsupplies.com as a PDF file or a clear, legible image. 

Our Prescription Order Form is a simple way to get the prescription information we need to process an order that contains a prescription-required product.

You can access and download our Prescription Order form by clicking the link below titled CPAPsupplies.com Prescription Order Form

Prescriptions cannot be accepted if:

• The prescribing physician is also the customer

• The prescription is written by a physician outside of the United States

• The prescription is written for supplies (masks, tubing, etc.) when the order is for a machine or another prescription-required product

• The prescription is written for someone other than the customer

• The prescription has expired

What if I'm unable to provide a prescription?

Our team will hold your order for up to 21 days, so you have time to provide a prescription post-purchase. If a prescription is not received within that time, your order will be cancelled and a full refund will be issued to the original payment method. 

Our Customer Service Team is available to assist you in obtaining a copy of your prescription. Please email, chat, or call us with any questions you may have regarding your prescription-required order.

If you are unable to obtain a prescription from your healthcare provider or if you suspect you may have sleep apnea but have not yet been diagnosed, we offer two affordable, simple, and quick Home Sleep Test options.  You can purchase a home sleep test kit here. If the results of your Home Sleep Test come with an OSA diagnosis, the prescription you’ll receive from a licensed physician is valid for the purchase of CPAP, APAP, and BiPAP machines, complete mask systems, and humidifiers at CPAPsupplies.com.

Why are prescriptions required for certain products?

State Boards of Pharmacy and the FDA require all licensed distributors of CPAP devices to obtain prescriptions for humidifiers, all types of CPAP machines and complete CPAP mask systems, as they are considered Class II Medical Devices. These guidelines require a copy of the prescription be on file prior to shipping your order to any U.S. address. These guidelines and prescription regulations are set in place by the State Boards of Pharmacy and the FDA, not exclusively by CPAPsupplies.com

You may place an order with a prescription-required product prior to submitting your prescription, however, the order will not ship until we have a valid prescription on file.

Does CPAPsupplies.com work with insurance?

• No, CPAPsupplies.com does not work with any insurance in any capacity because we are solely a cash-pay only online retailer.

• We do not offer supplies, masks, or machines through any insurance plans.

• We do not work with Medicare, Medicaid, or any private insurance provider.

• CPAPsupplies.com does not work with or communicate with insurance companies under any circumstance. This includes any communication requested on a customers’ behalf.

• HSA/FSA payments are permitted and accepted for any items purchased from CPAPsupplies.com. We are able to provide an itemized receipt for all items purchased using HSA/FSA funds upon request.

Can I be reimbursed by insurance on products I buy on CPAPsupplies.com?

• We are not an insurance-contracted vendor; we do not offer supplies through insurance as we are a fully e-commerce cash-pay online retailer. Due to this, we cannot confirm, verify, or guarantee in any way that you can or will receive reimbursement from your insurance provider for products/items purchased from CPAPsupplies.com.

• If your decision to purchase from CPAPsupplies.com is dependent on the capability to be reimbursed by your insurance company, please reach out to your insurance provider directly and prior to placing your order with us. (As noted previously, CPAPsupplies.com does not communicate with insurance companies or insurance providers on a customers' behalf.)

• To assist you in attempting to obtain reimbursement from insurance, we are able to provide a fully itemized receipt of your purchase. Please note: we are unable to provide any type of insurance billable codes, billing codes, diagnosis codes, or procedure codes in your itemized receipt. The itemized receipts can only show the items purchased and a breakdown of each items’ cost.

We aim to provide top-quality CPAP supplies, masks, machines, and sleep accessories from the best brands in one convenient place via cash-pay and we hope you enjoy your most restful sleep with the help of CPAPsupplies.com!

If you need assistance at any time with your prescription, an order, product information, or more, feel free to reach out to our caring Customer Service team by emailing: info@cpapsupplies.com