Return & Refund Policy

At CPAPsupplies.com, we aim to provide you with exactly what you need for the best sleep apnea treatment. We understand that sometimes not all purchases are perfect, for which we offer a return policy to ensure your satisfaction.

• In order to qualify for a return and/or to have a refund processed: item(s) must be unopened and in their original packaging.

• In order to qualify for a return and/or to have a refund processed: item(s) must be returned within 30 days of purchase.

• A Return Authorization Number and return address must be obtained by the customer from CPAPsupplies.com to verify the item(s) are authorized for a return (see instructions below in the "Return Authorizations" section).
• All returned items are inspected upon arrival to CPAPsupplies.com's warehouse to ensure the return is authorized and meets all criteria outlined within this policy.

• Return shipping cost(s) are the responsibility of the customer. You may use any shipping service you like to return your item(s).

• Due to the medical nature of our products, any items that has been opened and/or used cannot be returned. Please note: OSA devices and CPAP/BiPAP machines used if the seal is broken, have been opened, and/or if usage hours are placed on the machine.

• Opened products are not authorized under any condition for a return or a refund (for any amount), regardless if they have been used or not. Opened orders that are returned without authorization will not be refunded or shipped back to the sender.

  • The criteria above is based on industry-standard return policies and are not solely exclusive to CPAPsupplies.com. The listed return criteria is in place for verified sellers of such products. 

  • These terms are outlined in the agreement section of the checkout process, which is available for review prior to placing your order. By placing your order, you agree to these policy terms, conditions, and criteria, as well as the full Terms & Conditions of CPAPsupplies.com.

Return Authorizations

You must have a Return Authorization Number to send a return. Please email our Customer Service team at info@cpapsupplies.com or call during business hours at 1-866-298-6482 (Monday - Friday 9am to 5pm EST) to obtain a Return Authorization Number and the return address.

- Please note: the return address for your item will be provided at the time of return authorization, as some items may require shipping to differing locations. 

Incorrect or Defective Items

In the rare chance that you are shipped a defective or incorrect item, CPAPsupplies.com will replace the item.

• If the item is defective upon arrival, please contact us and we will ship the same product to the original shipping address. 
• If the item is incorrect, we will send you a postage-paid return label for the incorrect item for you to return to us and we will reship the shipment with the correct product you ordered. (The incorrect product must be unopened and in its original packaging.)

Additional notes for defective items: any products covered under warranty must be repaired or replaced by the manufacturer of the product. If CPAP/BiPAP machine, OSA device, or sanitizing machine is defective, please contact Customer Service at info@cpapsupplies.com for details on the warranty processes for your exact product. 

Refund Processing

• Refunds cannot be processed on return item(s) until the returned item has been received and inspected by our warehouse.

• CPAPsupplies.com must receive the returned items and verify the returned item(s) are unopened and in their original packaging prior to being able to issue any refunds. 

• CPAPsupplies.com is unable to initiate refunds early or partially under any circumstance (this includes refunds of shipping costs if associated with a return).

• Refunds will be issued to the same payment method used upon order placement at checkout. CPAPsupplies.com is not able to alter or adjust the payment method upon refund.

• CPAPsupplies.com does not offer exchanges or issue store credit in the case of a return not meeting policy criteria.

• Once your return has been received and your refund has been processed, your refund will be issued within 5-10 business days. Please note: the exact timing of when the returned funds appear back on the original payment method may vary depending on your individual banking institution's processing times. If there are questions about the length of time until funds appear in your account, please contact your bank directly.

Lost or Incorrectly-Delivered Shipments

In the event your order is misdelivered or has not arrived within the quoted delivery timeframe (dependent on the delivery method selected at checkout), CPAPsupplies.com will reship the same order.

• The reshipped package can be sent to the same/original residential address entered at checkout or an updated/alternate residential address for delivery. Please note: delivery addresses cannot be modified/shipments cannot be rerouted after the order has already left our warehouses.

• If your order was placed using the Free Standard Shipping method, CPAPsupplies.com will not issue a shipping refund (unless the order has not arrived after the 10 business day delivery threshold). 

Expedited Shipping/2-Day Delivery Cost Refunds

In the rare occurrence that you’ve selected 2-day delivery or an expedited shipping option and the shipping carrier does not deliver your order in the allotted timeframe, CPAPsupplies.com can issue a refund for the shipping charge.

Please note: the refund will only be for the shipping cost, not the full order. If you’d like to process a return to receive a full refund on your order, please contact us at info@cpapsupplies.com to initiate a return and refund, as mentioned above.

Disputed Transactions 

If a refund is requested but you have already disputed the charge through your bank, card issuer, Affirm, Paypal, Venmo, lender, or any other online payment platform, CPAPsupplies.com is no longer able to initiate a refund.

• Please note: This is determined and dependent on the payment method platform/banking institution and is not at the discretion of CPAPsupplies.com.

The time it takes for a disputed transaction to be processed is determined by the banking institution/payment method platform.

• CPAPsupplies.com is unable to expedite any transaction dispute processes, procedures, or timeframes.

Manufacturer Warranties

CPAP, BiPAP and APAP, and OSA treatment warranty decisions for repair or replacement are made solely by the manufacturer, not by CPAPsupplies.com. Please note that we have no control over any manufacturers’ warranty policies. Please contact us at info@cpapsupplies.com to verify the machine is still under warranty.

All Machines (CPAP, Bi-PAP, APAP and others) that are experiencing functional issues and are no longer under manufacturer warranty may be able to be repaired by the manufacturer, but it is not guaranteed. This policy is set by the manufacturer (not by CPAPsupplies.com) and varies by the manufacturer of the device. A diagnostic fee (which is determined by the manufacturer and may or may not be applied to the actual repair cost depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment. The customer is responsible for the shipment of the machine. 

Manufacturer warranties do not warrant against misuse of equipment or water damage. If the device is inspected and it is determined that water or misuse is the cause of malfunction, the customer will have a few options presented, including but not guaranteed:

• Have the machine returned to you
• Have the machine repaired by the manufacturer (repair costs will be quoted and collected before repair is collected)
• Purchase a new machine (please note: this is not an exchange process)

Please email our return department at info@cpapsupplies.com to receive assistance setting up your return or if you have additional questions.