Easy Returns at CPAPSupplies.com!
We offer an easy-to-follow and generous return policy to ensure customer satisfaction.
Full Refund: If you are not 100% satisfied with your product, we offer a full 30-day refund on items that meet the below criteria.
To qualify for a return please note the following:
- Product must be unopened, unused, and in its original packaging.
- Items must be returned within 30 days
- Return shipping costs are the responsibility of the customer. You may use any shipping service you like to return your item.
Due to the medical nature of our products, any product that has been opened and/or used cannot be returned. Please note that any opened products are not authorized to be returned or refunded for any amount. Opened orders that are returned without authorization will not be refunded or shipped back under any condition. All returned items are inspected to make sure they are authorized and meet all criteria outlined within the return policy. We do consider products including CPAP/BiPAP/APAP machines used if the seal is broken or opened, and if usage hours are placed on the machine.
Return Authorizations: You must have a return authorization number to send a return. Please call us at 1-866-298-6482 Monday - Friday 8am to 5pm EST to obtain a return authorization number and a return address. Please note that not all returns go to our corporate warehouse. We will give you the return address at the time of authorization.
Incorrect or Defective Items: In the rare chance that you are shipped a defective or incorrect item, CPAPsupplies.com will mail you a postage-paid return label and re-send your shipment. Please note: any products covered under warranty must be repaired or replaced by the manufacturer of the product. If your CPAP/BiPAP machine, OSA device, or sanitizing machine are defective, please contact Customer Service at firstname.lastname@example.org for details on the warranty processes for your exact product. Please see full instructions below.
CPAP, Bi-PAP & APAP, and Nebulizer warranty decisions for repair or replacement are made by solely by the manufacturer. Please contact us at email@example.com to verify the machine is still under warranty.
All Machines (CPAP, Bi-PAP, APAP and all others) that are experiencing functional issues and are no longer under manufacturer warranty MAY be able to be repaired by the manufacturer. This policy varies by manufacturer. A diagnostic fee (which is determined by the manufacturer and may or may not be applied to the actual repair cost depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment. The customer is responsible for shipment of machine to our office.
Manufacturer warranties do not warrant against misuse of equipment or water damage. If inspected and it is determined that water or misuse is the cause of malfunction, customer will have the option to have machine returned to them, have the machine repaired by the manufacturer (repair costs will be quoted and collected before repair is collected) or purchase a new machine of their choice. Please email our return department at firstname.lastname@example.org to receive assistance setting up your return.