Connect With Us

Due to the high demand of our products and services during this time, we are experiencing higher than usual call volumes. Your inquiry is very important to us and we want to help you as efficiently, quickly, and conveniently as we can.

• Email: To help us assist you as quickly as possible, please email your inquiry to info@cpapsupplies.com 

• Phone: To speak with a live representative over the phone, please call 1-866-298-6482 during our regular business hours: Monday - Friday: 9:00am - 5:00pm EST.

• Chat: Use the Chat Support feature to chat with a live representative. Please be advised our chat feature has limited hours and is only available Monday - Friday: 9:00am - 4:30pm EST.

• Phone communications are only available during our regular business hours: Monday-Friday 9:00am EST - 5pm EST.*

• Chat Support has limited hours of availability: Monday-Friday 9am EST - 4:30pm EST.*

• Our phone and chat availabilty does not include holiday or inclement weather closures. (Please see our scheduled holiday closures listed below)

• If you need assistance outside of business hours, on weekends, holidays, or during inclement weather closures, please email us at info@cpapsupplies.com instead of attempting to reach us via phone or chat support.

• For email inquiries, you can expect a reply within 24 business hours.

• Along with holiday closures being listed below, all business closures will be listed on our Google Business Profile. During any days marked as CLOSED, Customer Service phone and chat communications will not be available.

• Please be advised phone and chat communications are monitored and are subject to recording for quality control and training purposes.

• If you or your physician require our fax number for prescription purposes, our fax number is: 877-881-1291

We will be closed on the dates listed below. Please be advised Customer Service will not be available on these days.

• New Year's Day: Wednesday, January 1

• Presidents Day - Monday, February 17 

• Memorial Day - Monday, May 26

• Independence Day - Friday, July 4

• Labor Day - Monday, September 1

• Thanksgiving Day - Thursday, November 27

• Day after Thanksgiving - Friday, November 28

• Christmas Day - Thursday, December 25 

Please note: the dates listed above only outline scheduled holiday closures. These dates do not reflect unexpected inclement weather closures or other unforeseen business closures that could lead to unavailibility of Customer Service communication. 

At CPAPsupplies.com, our Customer Service team is committed to providing every customer with the most respectful, patient, and high-quality support. We work hard to create a positive experience for everyone, and treating our customers with care and courtesy is a core part of that commitment.

In return, we ask that all customers communicate with our team in a mutually respectful manner and that communications from customers do not become hostile, abusive, aggressive, threatening, or disrespectful. Therefore, for the safety and well-being of our staff, CPAPsupplies.com Customer Service representatives and supervisors reserve the right, at their discretion, to end any phone call, chat, or email correspondence if communication becomes hostile or inappropriate. 

Customers who repeatedly engage in hostile or abusive conduct may also be subject to account restrictions, including cancellation or blocking, at the discretion of any Customer Service representative or supervisors.

We deeply value our customers and will always strive to deliver exceptional care. Mutual respect allows us to support you effectively and maintain a comfortable experience for everyone.

For all business-to-business inquiries or communications, please email us at marketing@cpapsupplies.com. 

Please note:

• This email address is not monitored by Customer Service; any inquiries requiring or relating to Customer Service assistance must be sent to info@cpapsupplies.com

• This email address is solely for business-to business communications and is not reviewed for customer assistance or customer feedback

• Any Customer Service-related emails sent to the marketing@cpapsupplies.com email address will not be communicated to the Customer Service team and will not receive a reply

If you’re experiencing an issue with the website, we can work to fix it with your assistance. Simply click the “Get a Help Code” button below. After you click it, a code will appear below the button. Simply email us that code with a brief explanation of the issue at: info@cpapsupplies.com. By providing this information, our technical team will be able to identify and fix the problem. Thank you!