Frequently Asked Questions
What are the business hours for Customer Service?
Customer Service is available Monday–Friday, 9am–5pm EST. More details are available on our Contact Page.
How can I contact CPAPSupplies.com?
You can reach us by:
• Email: info@cpapsupplies.com
• Chat Support: available Monday–Friday, 9am–4:30pm EST
• Phone: 1-866-298-6482 (Monday–Friday, 9am–5pm EST)
More details are available on our Contact Page.
Is Customer Service available during weekends or holidays?
No. Customer Service is only available Monday-Friday 9am-5pm EST on regular business days and unavailable Saturday, Sunday, and most major holidays. For a list of scheduled holiday closures, please the section titled "Scheduled Holiday Closures – 2025" on our Contact Information page here. Please note: the dates listed only outline scheduled holiday closures and do not reflect unexpected inclement weather closures or other unforeseen business closures that could lead to unavailability of Customer Service communication.
Do you offer at-home sleep apnea testing?
We offer two top-rated Home Sleep Test options. You can learn more about them and purchase your preferred option here.
Is a prescription required to purchase from CPAPSupplies.com?
A prescription is required on certain products. This applies to machines, fully assembled masks, and humidifiers. Prescriptions must include the patient’s name, date of birth, physician’s information and signature, and machine pressure settings. Please send prescriptions to info@cpapsupplies.com or fax to 877-881-1291. Please read full precription requirements here.
We also offer a Complimentary Prescription Service where we reach out to your doctor to obtain your prescription for you. Learn more about the service and process here.
Can I use my insurance to buy CPAP supplies from your site?
No. CPAPsupplies.com is a cash-pay online retailer and we do not work with insurance in any capacity. Reimbursement is not guaranteed, and insurance billing codes cannot be provided. We can only supply an itemized receipt for your records.
Why are CPAP machines and masks regulated?
CPAP equipment is classified as a medical device, which is why certain items require a prescription and why we must follow strict compliance and safety guidelines. Please see Prescription Requirements here.
What payment methods do you accept?
We accept major credit/debit cards, FSA cards, Google Pay, Apple Pay, and PayPal. We also offer a financing option through Affirm, however, eligibility is dependant on Affirm's terms. Learn more here.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, earn loyalty points, and more. Click here to easily and quickly create an account today.
Can I change the email address used on an order?
For security reasons, we cannot modify the email address on an order after it’s placed. Please double-check your information before checkout.
Can I return an opened product?
No. Please see our full policy here.
Do you accept returns for damaged or defective items?
If an item arrives damaged or defective, please contact Customer Service via email at info@cpapsupplies.com so we can assist you. See our Returns Policy for full details here.
Can I cancel an order?
No. Please see the full policy here.
Do you offer mask swaps?
We offer a 30 Day Mask Guarantee. One replacement per purchase is allowed under this policy. Learn more here.
How do I use a discount or coupon code?
Enter your code at checkout in the “Discount Code” field before clicking Place Order and submitting payment. Discounts cannot be retroactively applied once an order is placed.
Are there restrictions to discounts, coupons, and promotions?
Yes. All individual discounts and promotions have specific restrictions and exclusions. You can find the full policy here.
Can I apply more than one discount code to an order?
Only one discount, coupon, or promotional code may be used per order unless otherwise stated.
What should I do if my discount code isn’t working?
Verify spelling, expiration date, and eligibility requirements. If it still doesn’t work, contact Customer Service via email at info@cpapsupplies.com and we’ll be happy to help.
Do you price match with other sites?
Yes, but there are restrictions to this service. Please see full details of our 30 Day Price Guarantee here.
How do I unsubscribe from marketing emails?
Each email contains an “Unsubscribe” link at the bottom. Simply click it to verify you don't want to receive and future marketing emails and you will be removed from our newsletter. You can sign up again at any time, if you'd like.
Is there a limit on how much of a single product I can purchase?
Yes. Machines have a limit of 1. All other products have a limit of 5.
Do you work with resellers or wholesalers?
No.
Where can I learn more about sleep apnea, treatment options, and CPAP products?
You can utilize our convenient CPAP Glossary and our extensive educational blog.
Where can I find user manuals and size guides for products?
You can find machine user manuals here and mask sizing guides here.
Can I order a mask without a prescription?
Yes. CPAP mask kits without a prescription are available. They include the same components, packaged individually. You can shop them here.
Are there address restrictions for shipping?
Yes. We can only ship to residential addresses within the United States. We cannot ship to any non-residential addresses or locations. Excluded addresses/locations include, but are not limited to: PO Boxes, business locations, commercial buildings, hospitals, APOs, universities, correctional facilities, storage facilities, fulfillment centers, and similar non-residential address types. See the shipping address restriction list and other details in our full Shipping Policy here.
Can I create an account after placing an order?
Yes! You can create an account after purchase on the order confirmation page. If you've clicked out of that, you can always create an account via the My Account dropdown. Or, click here to create an account.
Do you ship internationally?
No. We currently can ship only within the United States. Learn more in our Shipping Information page here.
What shipping options do you offer?
We currently offer completely free standard shipping. We also offer 2-day delivery for an upgraded cost, which can be selected at the Shipping step of checkout. Learn more in our Shipping Information page here.
What is the Cookie consent banner for?
All websites now have to display cookie consent banners to comply with privacy and data protection laws that regulate how websites collect, store, and use user data. Many privacy laws require websites to receive informed consent before tracking or storing user data through cookies or similar technologies.
I'm having an issue with the website, how do I pass the information along?
You can get a Help Code here and send it to Customer Service at info@cpapsupplies.com, which we will pass along to our technology team.
Can I use FSA funds to purchase items?
Yes. Your FSA can be used to purchase eligible items such as Home Sleep Tests, CPAP machines, masks, and accessories, as well as CPAP cleaning supplies, and comfort items by using your Flex Savings Account card at checkout. Some FSA providers will allow their members to retroactively submit an itemized receipt for reimbursement. If you plan to request reimbursement, we recommend calling your FSA provider before placing an order to confirm that reimbursement is a post-purchase option they offer.
Can I pick up my order?
Unfortunately, no. CPAPsupplies.com is an exclusively online retailer and orders are always shipped. We do not offer pick-up options.
Do you sell used or refurbished products?
No. CPAPsupplies.com is an authorized retailer for some of the world’s largest and most reputable CPAP equipment manufacturers and it’s directly through them that we obtain every item that we provide our customers. We operate from a sanitarily-maintained and hygienic facility. Every item that we ship out is brand new and hygienically sealed. We do not offer any used, refurbished, or secondhand items.
Can I change or edit my order after it’s placed?
No. Orders begin processing quickly, so revisions are not possible. Please review your items carefully before checking out.
Can I update my shipping address after placing an order?
We are unable to modify addresses once an order has been processed. Please double-check your shipping information at checkout. If you need assistance, contact Customer Service immediately via email at info@cpapsupplies.com
When will my order ship?
Orders placed Monday–Friday before our daily fulfillment processing cutoff typically ship the same or next business day. The same-day shipping cutoff time is 2:00pm EST. Orders placed on weekends or holidays will ship the next business day. Processing times may vary if a product requires a prescription to process the order or during peak shipping periods.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order from your Account Dashboard, on the carrier’s website, or from the My Account dropdown after clicking Find and Track An Order. You can find and track your order as a guest or account holder here.
My tracking shows “Delivered,” but I didn’t receive my package. What should I do?
Please check around your delivery area, with neighbors, and with your household members first. If the package is still missing, contact Customer Service during business hours (Monday-Friday 9am-5pm EST) via email at info@cpapsupplies.com so we can assist with the next steps of contacting the carrier to help find your package. Certain carriers sometimes mark packages “Delivered” up to 24 hours early.
Do you have a Loyalty Program?
Yes! We have a great Loyalty Rewards Program where you earn points with each purchase that you can redeem for savings in the future. Learn more and sign up here.
Do you offer financing or payment plans?
Yes. We offer financing options through Affirm. Eligibility and terms are determined by the provider during checkout. You can learn more here.
Do you charge sales tax?
Sales tax is applied as determined by state and local regulations. The final tax amount will appear at checkout.
Do you have a warranty on your products?
We do not offer any additional or add-on warranties on products sold at CPAPsupplies.com. All CPAP machines, masks, and accessories that include the manufacturer’s warranty are outlined on the product's page. Warranty terms vary by brand and product. If you experience an issue, contact Customer Service and we can help begin the warranty claim process via email at info@cpapsupplies.com.
What happens if an item is out of stock?
If an item is out of stock, it will be labeled as Out of Stock and unable to be added to your cart. You may sign up for a restock notification to be emailed as soon as it becomes available again by clicking to sign up for Back in Stock notifications.
What packaging will my order arrive in?
Orders ship in plain, discreet boxes or envelopes with no product details or logos visible on the outside.
Are your products authentic?
Yes. We are an authorized retailer for all brands we carry, and all products are 100% authentic and sourced directly from the manufacturers.
Where can I find your full Terms & Conditions?
Our Terms and Conditions can be found here, as well as at checkout.